Privacy Policy

Effective Date: 17 March 2026

At Drainage Experts, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure.

1. Who we are

Our website address is: https://www.drainage-experts.co.uk. We provide professional drainage and emergency unblocking services across Lancashire. You can contact us regarding this policy at:

  • Email: info@drainage-experts.co.uk
  • Phone: 07739 961430

2. Information we collect

We collect information about you when you use our website, specifically when you fill out a contact form or call us via an ad. This may include:

  • Contact Details: Name, email address, phone number, and site address.
  • Technical Data: Your IP address, browser type, and location data via Google Analytics to help us improve our service.

3. How we use your data

We use your information to:

  • Respond to your enquiries and provide quotes for drainage work.
  • Dispatch engineers to your location for emergency repairs.
  • Improve our website and advertising performance (Google Ads).

4. Cookies and Tracking

We use cookies to enhance your experience. These include:

  • Essential Cookies: Required for the website to function.
  • Analytical Cookies: We use Google Analytics to understand how visitors interact with the site.
  • Marketing Cookies: We may use cookies to track the effectiveness of our Google Ads. You can opt-out of tracking via your browser settings.

5. Third-Party Sharing

We do not sell or rent your data to third parties. We only share information with third parties when strictly necessary, such as:

  • Sub-contractors: To provide specific services at your property.
  • Google: For the purposes of tracking ad conversions and website analytics.
  • Spam Detection: Visitor enquiries may be checked through an automated spam detection service (reCAPTCHA).

6. How long we retain your data

  • If you contact us for a quote, we keep your details for as long as necessary to provide the service and for legal/accounting purposes (typically 7 years for tax records).
  • Google Analytics data is retained for 14 months before being automatically deleted.

7. Your Rights

Under GDPR, you have the right to:

  • Request a copy of the personal data we hold about you.
  • Request that we correct any inaccurate information.
  • Request that we delete your data (the “right to be forgotten”).
  • Withdraw consent for marketing at any time.

To exercise any of these rights, please email us at info@drainage-experts.co.uk.

8. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction.

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